Frequently Asked Questions (FAQs)

How can I contact Smokerdeals88?

You can reach out to us via email at Info@smokerdeals88.com. Our customer service team is here to assist you with any inquiries you may have.

Do you ship worldwide?

Yes, we do! We provide shipping services to customers around the world.

Where do you ship from?

All our products are shipped from the US. Turkey or China.

Can I change or cancel my order?

To accommodate fast processing, any requests for changes or cancellations must be made within 12 hours of placing your order. Unfortunately, we cannot honor requests made after this time frame. However, you can still return your order for a full refund after you receive it.

What payment methods do you accept?

We accept all major credit cards, including VISA, Mastercard, and AMEX, as well as payments through PayPal.

When will my order be processed?

Orders are processed between Monday and Friday. It takes approximately 1-3 business days to process orders from the date of purchase. Please note that we do not process orders on weekends.

How long will it take to receive my order?

Due to high demand, it may take between 2-6 weeks for your order to arrive.

What if I don't receive my order?

If you haven't received your order within 60 days after shipping, you are eligible for a full refund.

Will I be charged with customs and taxes?

Our displayed prices are tax-free in US Dollars. You may be responsible for paying duties and taxes when your order arrives at its destination. Import taxes, duties, and customs fees are determined by your local customs office and are your responsibility. We are not responsible for customs-related delays.

How do I return an item?

Please contact us at Info@smokerdeals88.com for instructions on returning an item.

What if the item(s) I received are defective/incorrect/damaged?

If you receive merchandise that is defective, incorrect, or damaged, please contact us immediately. Include your order number and photographs of the item(s) along with any related references. We will strive to resolve your case promptly.

When will I receive my refund?

Refunds will be credited to your original payment method. For credit or debit card payments, refunds are typically processed within 7-10 business days after we receive the returned item or cancellation request. Please contact your card-issuing bank for specific information on when the credit will be posted to your account.